Application Solutions

As digital technologies continue to evolve, organisations can often overlook the benefits of the software that they have purchased. Are you making the most of your Office 365 subscription? There may be applications that you are paying for, but not taking advantage of. Maybe you have users, frustrated with the inflexibility of your back office systems, who have resorted to spreadsheets or MS Access to run their business and you need to create more robust solutions.

Here are some of the ways that Central can help you leverage use of Office 365 software:

  • MS Teams to improve collaboration, agile working and reduction in travel costs
  • Development and utilisation of SharePoint for file management and intranets
  • Development of niche automation solutions using the software provided as part of Office 365, such as MS Flow

Omni Channel Services

Your customers will be expecting increasing flexibility in terms of communication channels. Does your digital strategy include the ability for your business operation and service centres to seamlessly support voice, chat, SMS and social media channels?

Central can help provide a single, integration communications capability with blended calling and digital channel integration.

Desktop as a Service

We utilise Citrix, VMware Horizon to provide a ‘Desktop Solution’ and create a virtual desktop environment for each user. Central fully manage this service and it has proven to be extremely useful for organisations with mobile employees, or ‘bring your own device’ workers. It also provides a financial benefit, as there is no initial capital outlay for the business, due it being a pay as you go service.

The organisations that benefit most from this arrangement tend to be start-ups, SMEs, or office environments with mixed devices and a fluctuating number of users.