Managed Services

Managed Support Desk – Overview

Central understand that the success of an IT strategy is dependent on how users and systems are managed and supported. This requires a breadth of resource that many organisations find difficult to provide internally. Central can provide a range of support services to supplement or fully manage our customer’s IT infrastructures. Our service teams are ITIL certified and backed by a team of experienced technology professionals that understand the pressures and priorities of real business situations.

Service Desk Flex

Most Service Desks suffer from the problem of not having enough people to cover 24/7 services. They may struggle to accommodate all-employee meetings, away days or team building events and can quickly become overloaded during a major incident. Central can help out by becoming a flexible extension of your service desk; taking calls, logging incidents and providing 1st line diagnostic as required.

We can offer this service by utilising our own incident management platform via phone, portal or email and linking it directly to your own service desk database or providing email updates. Alternatively, we can make use of your own systems, so that issues are logged directly. We offer a bespoke on boarding process: we get to know your team, operations and systems, meaning that ad hoc transition to our service is as smooth as possible.

The following are examples of the types of service Central can provide. They can be taken in isolation or incorporated into a bespoke IT support solution:

  • Outsourced 1st, 2nd or 3rd line support services
  • Monitoring as a service
  • Security monitoring as a service
  • Problem management, root cause analysis and proactive support
  • User management / Access Control services
  • ITIL Solutions, Network and Security Monitoring
  • Wireless solutions
  • Remote access and 2FA
  • Unified Telephony and Omni Channel solutions
    (SMS, Chat, Social Media, Email etc)