Managed Support Desk – Overview
Central understand that the success of an IT strategy is dependent on how users and systems are managed and supported. This requires a breadth of resource that many organisations find difficult to provide internally. Central can provide a range of support services to supplement or fully manage our customer’s IT infrastructures. Our service teams are ITIL certified, backed by a team of experiences technology professionals and understand the pressures and priorities of real business situations.
Service Desk Flesk
Most Service Desks suffer from the problem of not having enough people to cover 24/7 services, struggle in letting everyone attend meetings/away days or team building events or quickly become overloaded during a major incident. Central can help out by becoming flexible extension of your service desk. Taking calls, logging incidents and providing 1st line diagnostic as required.
We can offer our service using our own incident management platform via phone, portal or email and linking it directly to your own service desk database or providing email updates. Alternatively, we can make use of your own systems so that issues are logged directly. We offer a bespoke on boarding process where we get to know your team, operations and system so that ad hoc transition to our service is as smooth as possible.