Client: Broadacres Housing Association
Project: Full infrastructure Renewal and Disaster Recovery
With nearly 6000 homes under management, the North East’s Broadacres Housing Association [BHA] captures in its statement ‘its not just about the bricks’ the importance of the wrap around services it delivers to residents. Handling more than 80,000 enquiries a year and with a full online customer account management system, agile, flexible, scaleable and secure IT services are critical. Central Networks’ solutions delivered absolute confidence and optimal performance across the organisation.
Faced with a disparate ICT infrastructure and ageing components – coupled with deteriorations in performance of systems and core line-of-business applications – BHA appointed Central Networks to lead a full infrastructure refresh.
This saw Central not only resolve critical performance issues but also bring together the infrastructure elements into one coherent architecture. Backed by a clear implementation strategy and a simple delivery schedule it was a winning combination.
“Following the successful completion of our infrastructure project, with our partners Central Networks, we saw as much as a 60% improvement in delivery of key business applications; a tenfold increase in networking speeds; a new RTO and RPO of under six hours and all delivered with zero downtime for our users. This work has laid the foundation to allow Broadacres to improve and transform our ICT services delivering benefits to internal and external customers.”
Mark Birch – Head of ICT