Following a tender process, in which the Central team provided a detailed overview as to the methodology and approach, Horton Housing selected Central to implement a flexible, inclusive IT support package to enhance its operations.
The first task was to take on the existing IT systems so that Central could quickly provide support assistance. This included the installation of 24/7 monitoring and patch management to bring Horton Housing under Central’s umbrella of support services.
Central implemented a comprehensive support package that included reactive support from its Service Desk along with a Proactive Monitoring Service which provides a 24/7 monitoring solution. A full Patch Management Service was also implemented to eliminate any issues and enhance Horton Housing’s user experience and productivity while addressing technical debt. Central also carried out an in-depth analysis of Horton Housing’s current systems and suggested a methodology for moving to new cloud-based backup and disaster recovery systems. It also provided managed service support for the disaster and backup solution.
The organisation needed to update its backup and disaster recovery facility to allow their IT team to achieve Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) far in advance of their previous systems.
Additionally, Central provides 52 days a year of both off-site and on-site professional services, which includes responsibility for fulfilment of ICT projects that are fundamental to Horton’s organisational goals.