Aspect Maintenance partnered with Central Networks to modernise a complex IT environment and reduce operational risk across its 24/7 nationwide operation.
Central rebuilt the core IT infrastructure, deployed new devices, strengthened cyber security with 24/7 monitoring and established a co-managed support model that restored control to the internal IT team. The result was a secure, cloud-ready environment capable of supporting more than 450 users and the organisation’s long-term digital transformation goals.
Client Background
Aspect Maintenance is a leading property maintenance provider operating across London, the South and East of England.
Founded in 2004, it supports over 10,000 businesses with 24/7 services spanning plumbing, electrics, roofing, drainage and fire safety, delivered through a fleet of 300+ vans.
The Challenge
Aspect needed greater visibility, control and scalability across its IT environment. Following a provider transition, Central discovered that critical infrastructure, including servers, storage and networking equipment, was owned by the outgoing provider and would need replacing within weeks.
With less than a month before service withdrawal, Central had to replace core infrastructure, deploy approximately 200 devices and maintain uninterrupted service for more than 450 users, all while restoring confidence in IT support and creating a long-term technology strategy.
The Solution
Central delivered a complete infrastructure modernisation programme, including:
- Replacement of server, storage and network infrastructure
- Deployment of approximately 200 laptops and desktops using Microsoft Intune and Autopilot
- Implementation of 24/7 Managed Detection and Response (MDR)
- Backup and disaster recovery across Microsoft 365, Entra ID and Salesforce
- Restoration of full administrative control for the internal IT team
- Introduction of a co-managed IT support model
- Microsoft licence optimisation and cloud strategy planning
The project was completed without disruption to users, providing a stable, secure and scalable foundation for future growth.
The Result
The engagement delivered significant operational, security and commercial improvements:
- Full server infrastructure replaced in under one month
- More than 450 users migrated with zero disruption
- Around 200 devices deployed in under a week
- 24/7 security monitoring implemented across the organisation
- Full visibility and control restored to internal IT
- Improved cyber security posture and resilience
- Automated starters and leavers processes
- Microsoft licence cost savings and optimisation
- Clear Azure and cloud transformation roadmap for future growth
Next steps
Aspect now has a clear path forward. With a defined cloud strategy and Azure roadmap in place, the business is no longer reacting to immediate challenges but proactively planning for growth, scalability, and long-term success.
All of this is underpinned by an ongoing, SLA-backed support relationship, with Central continuing to provide 1st, 2nd, and 3rd line support as Aspect’s long-term IT partner.
"From the outset, Central approached our engagement as a true partnership. What stood out to me was their willingness to understand the business, the challenges we were facing, and where we wanted to get to in the future. They quickly became an extension of our team, working alongside us to provide the expertise, capacity and support we needed during a particularly critical period."
– Pavlo Manko, IT Manager, Aspect
